Where is JL7 from?
Our headquarters is located in the Philippines, Asia’s first gaming jurisdiction.
Is JL7 licensed?
Yes, JL7 is fully licensed and strictly regulated under First Cagayan Leisure and Resort Corporation in the Philippines, Asia’s first-ever gaming jurisdiction.
How do I register for an account?
1 - On the home page, click “Sign Up Now!” and fill in your details
2 - Click “next”, and enter the 4-digit SMS authentication code (Make sure your number is valid and phone turned on)
3 - Click “next”, and voila! You have successfully registered in JL7!
How do I claim my Welcome Bonus?
1 - After completing your registration, log into your account and click “Deposit” on your dashboard.
2 - Complete your preferred banking method.
3 - Fill up your banking details in our deposit form and select the Welcome Bonus at the end of the page, then click “Submit”.
4 - In 5 minutes or less, your deposited funds and bonus will be credited into your main wallet.
I did not receive the 4-digit SMS authentication code even after multiple resend attempts. What do I do?
Please contact our customer service LiveChat for assistance.
I got disconnected halfway while keying in the 4-digit authentication code. How do I know if my account has been verified, and what do I do?
Please contact our customer service LiveChat for assistance.
Help! I’ve forgotten my password. What should I do?
1 - Go to your home page, click “Login”, and a pop up will appear.
2 - At the bottom of the pop up, Click on “forgot password’.
3 - Fill in your e-mail address and click “submit”.
4 - A password along with instructions on how to change your password will be emailed to you.
Why is my JL7 account blocked?
In most cases, if your account is blocked, it means that a security protocol was triggered. This protocol is designed to prevent fraudulent or scam attempts from attacking your account. Some of the common reasons for accounts getting blocked are:
Depending on the reason, it usually takes less than 24 hours to unblock. If this happens to you, kindly contact our Live Chat Representative for assistance.
What is the minimum deposit to join and play?
Minimum deposit to play is MYR 30 for all games
What is the minimum withdrawal amount?
Minimum withdrawal amount is MYR 30 per transaction.
What is the maximum amount I can withdraw in a day?
Maximum withdrawal amount is MYR 30,000 per day in 1 transaction
How long does it take for my deposit to approve?
Usually less than 5 minutes, if all details are correctly submitted.
How do I withdraw my winnings?
1 – At your dashboard, click “Transfer”.
2 – Select the gaming suite you wish to withdraw from and transfer the amount into your main wallet.
3 – Exit the transfer page and click on Withdrawal”.
4 - Fill up the withdrawal ticket form, submit and wait for approval. In most cases, your money will be in your bank account within 5 to 15 minutes.
Can I play on a mobile device?
Yes, but only Android devices are supported at the moment. However, gmes played on a browser using mobile devices will not function. You may find the downloadable application in both Royale Suite and Dragon Suite respectively. In the near future, we will have application for iOS to support Mac devices.
Can I play straight from my browser or do I need to download a casino application before I start?
At JL7, you can do both! It is entirely up to you to choose, but kindly take note that downloadable casinos are only available for Royale Suite and Dragon Suite at the moment. Playing instantly from your browser offers you a better and wider selection of games, ranging from 5 different suites; namely the Royale Suite, Dragon Suite, Crowne Suite, Star Suite and Phoenix Suite.
Why can’t I play the games in Google Chrome?
If you are receiving an error message on Chrome, please download the latest version of Google Chrome. The free download is available here.
This serves as a General Guideline only and not to be used against any incidents of errors or disputes when playing in JL7 Casino.
For PC:Minimum Speed for PC and Mac
1. Why is my computer / mobile device screen frozen?
2. Why are the games not loading?
3. Why are the games lagging?
4. Why is my browser not responding?
5. Why is the casino application not responding?
When Playing On PC , Mac computers and/or Mobile Devices
1. I have more questions to ask.
2. I couldn’t find the answer I was searching for.
3. My problem is unresolved.
4. I would like to file a complaint.
5. I have comments and suggestions for JL7.
6. I need help again. And again. And again.
No problem! Speak to our Customer Service LiveChat Representative by clicking the chat icon on the bottom right of every page. Our LiveChat is online 24 hours a day, 7 days a week, 365 days a year - always eager and ever ready to serve you the best. So, rest assured that assistance can be attained anytime, whenever have issues related to JL7. Compliments, comments and suggestions are also warmly welcomed.
Need some clarification on some basic casino lingos that usually makes you scratch your head and wonder?
Rollover: The amount of bets needed on your deposit + bonus amount in order to withdraw your winnings
Turnover / Wagering Requirement / Playthrough: Refer to ‘Rollover’.
Wager: A formal term for ‘bet’.
Validity Period: The numbers of days a promotion expires, or the number of days you are required to clear your bonus
1st Deposit of the Day: Your first deposit made for that day.
